Empowering The Customer Service Team

Why This Program
This course will help transforming your managers ,supervisors and team leaders into motivating and facilitating force. They will learn how to tap into the potential of your front line staff. They will understand how this potential can be harnessed into positive force for customer care.
 

Expected Outcomes

This workshop will provide delegates the opportunity: -To have a new perspective on their job-To possess a range of new competitive customer service skills and techniques-To be a source of professional support to front line staff helping them cherish their customers- To be able to lead and empower the team-To be in the position to create a dynamic customer service atmosphere.

 

 

Content Includes

  • How to create a dynamic customer service atmosphere

 

  • How to lead and empower the team

 

  • How to train and develop front -line staff to really care for your customers

 

  • How to build effective service teams

 

  • How to motivate for better performance

 

Who May Attend

Managers, Supervisors and Team Leaders who are responsible for managing front -line customer service staff

 

Method of Teaching

This course is highly interactive and participative. Vital learning points will be acquired and a wide range of innovative and exciting learning methods will be used.


Description: This course will help transforming your managers ,supervisors and team leaders into motivating and facilitating force. They will learn how to tap into the potential of your front line staff. They will understand how this potential can be harnessed into positive force for customer care.